Any question about a booking, a product, your pro profile, a press request or a partnership project, we're listening. Whether you're a client, an afro hair stylist, a brand or a journalist, you'll find the right contact below at Miapoda, the worldwide marketplace for afro hair styling.
Tell us the topic, your role (client, afro hair stylist or other) and useful details: booking number, product slug, context. Support replies within 24 business hours.
24 business hours on average, under 4 hours on priority topics (payment issues, ongoing appointment).
On every Miapoda booking, free client and stylist mediation stays open as long as the payout hasn't been released.
Your data stays confidential. No commercial sharing. Secure, GDPR-compliant storage (Europe).
Before sending your message, take a look below. The answer to your question may already be here.
Log in, then open the "My bookings" tab. From there you can cancel, reschedule, contact your afro hair stylist or open a Miapoda mediation ticket. If the appointment has taken place and you want to leave feedback or file a complaint, use the contact form on the side. Support replies within 24 business hours and mediation stays open as long as the payout hasn't been released to the stylist.
Log in, then Pro space, "Help" tab. For Stripe Connect questions (validation, payouts, KYC), reply to the Stripe emails first: those unlock your file. For anything else (profile, booking calendar, reviews), use the contact form on the side. Support replies within 24 business hours.
Excellent, that's how the selection grows. Send us your catalogue (PDF or link), your website and a note on your positioning. We review the technical sheets, the formulations, then test products with a network of afro hair stylists before listing. Allow 4 to 8 weeks depending on volume.
For press, write directly to [email protected]. Our press kit, key figures and official photos sit on the /presse page. For a brand partnership or content collab, use the contact form on the side with "PARTNERSHIP" in the subject line.
Miapoda is run from London with remote contributors (Brussels, New York, Toronto, Lagos). We don't operate a physical store: the shop runs entirely online, at the scale of a worldwide marketplace for afro hair styling. For legal or administrative queries, see our legal notice and registered office address in the footer.
24 business hours on average, Monday to Friday, 9am to 6pm CET. For priority topics (payment issue, ongoing appointment), our support team responds in under 4 hours. Enquiries received outside those hours are handled the next morning.
Customer support is a load-bearing commitment at Miapoda. Too many marketplaces settle for the bare minimum: an impersonal form, a generic FAQ, a 3 to 5 day reply window, support outsourced overseas. We take the opposite stance. An in-house team, a 24 business hour average response, free mediation when something goes wrong, and four dedicated contact channels (client support, press, partnership, legal) so the queues don't get mixed up.
This approach costs us more day to day, but it shapes our relationship with the community. When a client has a disappointing braid experience or an afro hair stylist is waiting on a delayed Stripe payout, response speed is what separates a real platform from an opportunistic aggregator. We own that, and it's why booking, press and partnership enquiries each have a dedicated email.
